Shipping & Return

SHIPPING

  • All of our orders are processed ans shipped within 5 business days.
  • Delivery time is under the regular post office reglementation, which is up to 2 or 5 business days for the province of Quebec.
  • Shipping fees are 4$ for Canadian’s order and 6$ for International’s order. However, there is no shipping fees when the order is 100$ up.

RETURN

Your satisfaction is our priority, so if  you are not 100% satisfied with your purchase, please contact us within 15 days after your purchase and we will be happy to exchange your jewelry or to give you a online credit. No refund is allowed. Also, the jewelry must not be worn before.

In addition, if the size of your jewelry do not suit you or if you see a manufacturing defect, do not hesitate to contact us at: info@kenandjame.com, and we will be glad to explain you the procedure for substitution.