• All our orders are processed and shipped within 7 business days. But, the processing time is not guaranteed when it’s a pre-order.
  • Shipping delays are under Purolator’s responsibility.
  • For every order, a tracking number will be provided.

Please note that we are not responsible for any address mistake you may make when checking out. If the provided address is not valid and the parcel is returned to us, you will be charged additional fees upon resending your order.

Once your order has been handed off to Purolator, any question you may have regarding your order must be asked directly to them. To facilitate this, please have your tracking number with you. Only Purolator can give you additional guidance.