Shipping
All of our orders are processed and shipped within 10 business days. Except in the case of pre-order, the processing time is not guaranteed in advance.
All packages are shipped with Canada Post.
Within Canada
Stamped Mail (Regular Postal Service):
Tracking number not included; it is not possible to track your package.
Delivery time of 2 to 14 business days, depending on the region and peak periods (Black Friday, Christmas, etc.), starting from the date your order is processed.
Flat rate of $4.99 for all orders of $85 or less.
Ken & Jame is not responsible for delivery delays or lost packages.
Express Shipping (Expedited Parcels):
Tracking number included.
Delivery time of 1 to 3 business days, depending on the region, starting from the date your order is processed.
Flat rate of $9.99 for all orders of $100 or less.
Ken & Jame is not responsible for delivery delays or lost packages.
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United States
Shipping with Tracked Packet USA:
Tracking number included.
Delivery time of 5 to 8 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Flat rate of $9.99 for all orders of $100 or less.
Ken & Jame is not responsible for delivery delays or lost packages.
Shipping with Expedited Parcel USA:
Tracking number included.
Delivery time of 5 to 6 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Flat rate of $22 (free shipping is not available).
Ken & Jame is not responsible for delivery delays or lost packages.
Shipping with Xpresspost USA:
Tracking number included.
Delivery time of 3 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Flat rate of $32 (free shipping is not available).
Ken & Jame is not responsible for delivery delays or lost packages.
Free Shipping:
Tracking number included.
Shipped via Canada Post's Tracked Packet USA service.
Delivery time of 5 to 8 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Free on all orders of $100 or more.
Ken & Jame is not responsible for delivery delays or lost packages.
International Shipping
We offer shipping to destinations within the European Union.
Shipping with Tracked Packet International:
Tracking number included.
Delivery time of 14 to 20 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Flat rate of $30.
Ken & Jame is not responsible for delivery delays or lost packages.
Shipping with Xpresspost International:
Tracking number included.
Delivery time of 7 to 14 business days, depending on the region, starting from the date your order is processed.
We cannot guarantee delivery times if a package is held by customs for any reason.
Flat rate of $55.
Ken & Jame is not responsible for delivery delays or lost packages.
Please contact us at serviceclient@kenandjame.com for shipping rates if your preferred shipping option is not available at checkout.
Free shipping is not available for international orders.
Please note: Ken & Jame is not responsible for delays, loss, or theft of products once they have been handed over to the shipping carrier. We are also not responsible for incorrect shipping addresses entered at checkout. If the address you provided is invalid and your package is returned to us, we will notify you of the additional shipping fees required to reship your order.
Once your package has been handed over to Canada Post, please contact them directly with any questions or requests for information regarding your shipment.