Shipping
All of our orders are processed and shipped within 10 business days. Except in the case of pre-order, the processing time is not guaranteed in advance.
All packages are shipped with Canada Post.
Due to the Canada Post strike, all orders will be shipped with Purolater.
In Canada
Expedited parcel delivery:
- Tracking number included;
- Delivery time of 1 to 4 working days depending on the region;
- Fixed price of $8 for all orders of $84.99 and less;
- Ken & Jame assumes no responsibility for delays or losses.
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Free shipping:
- Tracking number included;
- Offered with Canada Post's Expedited parcel service or any other similar option;
- Delivery time between 1 and 4 working days depending on the region;
- Free with any order of $85 or more;
- Ken & Jame assumes no responsibility for delays or losses.
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In the USA
Tracked parcel delivery:
- Tracking number included;
- Delivery time of 5 to 7 working days depending on the region;
- Fixed price of $8 for all orders of $84.99 and less;
- Ken & Jame assumes no responsibility for delays or losses.
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Expedited parcel delivery:
- Tracking number included;
- Delivery time of 4 to 5 working days depending on the region;
- Fixed price of $18 for all orders of $84.99 and less;
- Ken & Jame assumes no responsibility for delays or losses.
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Xpressport delivery:
- Tracking number included;
- Delivery time of 3 working days depending on the region;
- Fixed price of $23 for all orders of $84.99 and less;
- Ken & Jame assumes no responsibility for delays or losses.
Free shipping:
- Tracking number included;
- Offered with Canada Post's Tracked parcel service or any other similar option;
- Delivery time between 5 to 7 working days depending on the region;
- Free with any order of $85 or more;
- Ken & Jame assumes no responsibility for delays or losses.
Please note: Ken & Jame assumes no responsibility for the products for delay, loss or theft when we pass the products on to shipping services. We are also not responsible for address errors during checkout. If the address you provided to us is not valid and the package is returned to us, we will notify you of the additional charge to re-ship the package to you.
Once your package is in the hands of Canada Post, if you have any questions you must contact them directly for any information on your package.